Privacy Policy
Your privacy matters to us at Quiet Paper Frame
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, telephone number, delivery locations, and specific specifications for your floral needs. We also collect payment details when you place orders, though these are processed securely via our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Quiet Paper Frame respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal information seriously and implement suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we deploy strong security measures, no method of transmission over the internet is entirely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie settings via your browser options. Nevertheless, turning off certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Quiet Paper Frame and our site. We are not responsible for the privacy practices of other sites.
We encourage you to review the privacy policies of any external sites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Quiet Paper Frame Privacy Group
24 Rose Lane, Covent Garden, London
London, United Kingdom WC2B 5NJ
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within 5 business days.